Cybage Software Pvt. Ltd
Title : Sr. Technical Support Executive
Duration : 20th June 2011 to till date.

 Currently working as a QA engineer, but the letter will be issued on May 1st due to appraisals.
Designation: QA Engineer (letter is pending)

Responsibilities:
• As a member of the Scrum team participated in daily standup meetings, project status meetings as well as retrospective meetings and iteration reviews
• Monitoring QA work progress & managing offshore testing deliverables
• Attending sprint calls
• Preparation of High level test plans and test strategy
• Writing, executing and reviewing Test Cases
• Involved in User Acceptance Testing (UAT) along with client.
• XML Validation.
• Preparing bug test plans.
• Experience in performance of Build Validation and Verification, Positive and Negative, Boundary Values Analysis, Equivalent Classes partitioning, Smoke, Sanity, Functional, Integration, System, Regression, Ad-hoc (Exploratory), GUI testing, User Interface and User acceptance tests
• Performed testing involving XML request and response transactions.
• Logging & monitoring bugs in defect logging tool.
• Strong understanding of Software Development Life Cycle as well as Software Testing Life Cycle.

 As a Sr. Technical Support Executive, I have performed a wide range of duties in airline pricing, airline GDS applications support, project transition and product manual testing.

 Previous project roles and responsibilities
Amadeus project
• Visited Berlin forAmadeus project transition.
• Managing various aspects of Fare filing for 49 airlines.
• Pre-check of fare filings and quality check of the contracts.
• Processing updates on any airline contract received.
• Identifying and rectifying the errors and also providing feedback via email to peers
• GDS quality audit post fare filing in Amadeus to validate different test scenarios like combinations of advance purchase, seasonality, open jaws, mix airline carriers, feeders, etc. And their pricing behavior as per the intent.
• Documenting the test scenarios and test cases for further reference.
• Providing feedback to the fare filer if any error is identified while GDS quality audit.
• Communicate with onsite team & POC over phone, skype and e-mails for smooth deliverables.

 Previous Project roles and responsibilities
GDS Application/Product support & testing

• Provided service support for a technology platform that consists of fully integrated and optimized components for airline-controlled distribution, merchandising, and retailing across channels.
• Acting as a senior product support analyst for airline and airline agencies and managing all indirect channel issue
• Product support to 15 airlines and their agencies worldwide & 12 Online Travel Agencies.
• As shift supervisor, allocated and monitored tasks in timely manner to ensure timely deliverables from team members.
• Assess issues/bugs and escalate to product development team.
• Handling inquiries raised by airlines and their business partners/agencies via voice and emails support
• Liaise with other departments such as development team, onsite specialist as required to resolve issues.
• Providing training and direction to airlines and their business partners/agencies on usage of client based GDS application for reservation, pricing and on pre-ticketing and post ticketing functionalities.
• Worked on “XML” interrelated function for airlines reservation and pricing.
• Maintaining IATAMITA table for all the airlines in STG/UAT/PRE PROD and PROD environment.
• Triaging the issue via tracing tool and reading traces to classify the cause of the issue/bug reported.
• Manually testing the bug, product, test scenario preparation, test description writing & test execution.
• Performing General Validation, Manual testing of product before and after STG/UAT/Pre Prod and Production release/updates.
• Set up files to ensure that all project information is appropriately documented and secured
• Prepare Weekly Status Reports.
• Conduct Peer to Peer audits for feedback and training needs analysis.
I am looking forward to an opportunity where I can utilize my skills & knowledge to the optimum and be an asset in the progress and growth of the organization. I have learned a great deal in my current employment and education to date, including airline GDS applications support, airline pricing, project transition and product manual testing to numerous clients. As you can see in my CV I am accomplished individual with strong desire to succeed and lead other to succeed. My natural enthusiasm and optimism helps in effectively proposing solutions, working with cross-functional team as well as developing a robust relationship at every level.
I am highly dedicated, confident and able to organize to deliver value for agreeable outcomes. I am open to any challenges and which tests my abilities, and with my work colleagues I have a reputation as being a fast learner, who is dependable, organized and supportive.
The nature of my education degree and certifications has prepared me for a dynamic roles and duties in Airline domain. It involved a great deal of understanding client expectations and requirements, self-motivation and a wide range of skills. With my current employer I have played a key role in the successful Amadeus project transition from Berlin, managing shift responsibilities and document project activities.
In closing I would like to say that I would very much like to bring my knowledge and experience to work for your company and I am keen to schedule an interview with you so that we can discuss my application in greater detail.

Innovative IT professional with almost 3 years and 9 months of experience in following areas:
• Airline Domain, GDS support and testing, Fare and Pricing
• Regression, Smoke, ad-hoc testing along with writing test plan with help of requirements.
• Experience in XML Validation.
• Exposure to Client-Server technology.
• I have proven ability to identify problem, analyze possible solutions and determine the best course of action to meet objectives.
• Experience on testing Globalization.
• Having good knowledge of complete SDLC, Test Planning, Test Execution and Test Reports.
• Excellent oral and written communication skills.
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Cybage Software Pvt. Ltd
Title : Sr. Technical Support Executive
Duration : 20th June 2011 to till date.

 Currently working as a QA engineer, but the letter will be issued on May 1st due to appraisals.
Designation: QA Engineer (letter is pending)

Responsibilities:
• As a member of the Scrum team participated in daily standup meetings, project status meetings as well as retrospective meetings and iteration reviews
• Monitoring QA work progress & managing offshore testing deliverables
• Attending sprint calls
• Preparation of High level test plans and test strategy
• Writing, executing and reviewing Test Cases
• Involved in User Acceptance Testing (UAT) along with client.
• XML Validation.
• Preparing bug test plans.
• Experience in performance of Build Validation and Verification, Positive and Negative, Boundary Values Analysis, Equivalent Classes partitioning, Smoke, Sanity, Functional, Integration, System, Regression, Ad-hoc (Exploratory), GUI testing, User Interface and User acceptance tests
• Performed testing involving XML request and response transactions.
• Logging & monitoring bugs in defect logging tool.
• Strong understanding of Software Development Life Cycle as well as Software Testing Life Cycle.

 As a Sr. Technical Support Executive, I have performed a wide range of duties in airline pricing, airline GDS applications support, project transition and product manual testing.

 Previous project roles and responsibilities
Amadeus project
• Visited Berlin forAmadeus project transition.
• Managing various aspects of Fare filing for 49 airlines.
• Pre-check of fare filings and quality check of the contracts.
• Processing updates on any airline contract received.
• Identifying and rectifying the errors and also providing feedback via email to peers
• GDS quality audit post fare filing in Amadeus to validate different test scenarios like combinations of advance purchase, seasonality, open jaws, mix airline carriers, feeders, etc. And their pricing behavior as per the intent.
• Documenting the test scenarios and test cases for further reference.
• Providing feedback to the fare filer if any error is identified while GDS quality audit.
• Communicate with onsite team & POC over phone, skype and e-mails for smooth deliverables.

 Previous Project roles and responsibilities
GDS Application/Product support & testing

• Provided service support for a technology platform that consists of fully integrated and optimized components for airline-controlled distribution, merchandising, and retailing across channels.
• Acting as a senior product support analyst for airline and airline agencies and managing all indirect channel issue
• Product support to 15 airlines and their agencies worldwide & 12 Online Travel Agencies.
• As shift supervisor, allocated and monitored tasks in timely manner to ensure timely deliverables from team members.
• Assess issues/bugs and escalate to product development team.
• Handling inquiries raised by airlines and their business partners/agencies via voice and emails support
• Liaise with other departments such as development team, onsite specialist as required to resolve issues.
• Providing training and direction to airlines and their business partners/agencies on usage of client based GDS application for reservation, pricing and on pre-ticketing and post ticketing functionalities.
• Worked on “XML” interrelated function for airlines reservation and pricing.
• Maintaining IATAMITA table for all the airlines in STG/UAT/PRE PROD and PROD environment.
• Triaging the issue via tracing tool and reading traces to classify the cause of the issue/bug reported.
• Manually testing the bug, product, test scenario preparation, test description writing & test execution.
• Performing General Validation, Manual testing of product before and after STG/UAT/Pre Prod and Production release/updates.
• Set up files to ensure that all project information is appropriately documented and secured
• Prepare Weekly Status Reports.
• Conduct Peer to Peer audits for feedback and training needs analysis.
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